Who We Are

The Urban Pup operates theurbanpup.ie and may operate other websites. It is The Urban Pup’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, The Urban Pup collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The Urban Pup’s purpose in collecting non-personally identifying information is to better understand how The Urban Pup’s visitors use its website. From time to time, The Urban Pup may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

The Urban Pup also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on theurbanpup.ie blogs/sites. The Urban Pup only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to The Urban Pup’s websites choose to interact with The Urban Pup in ways that require The Urban Pup to gather personally-identifying information. The amount and type of information that The Urban Pup gathers depends on the nature of the interaction. For example, we ask visitors who sign up at theurbanpup.ie to provide a username and email address. Those who engage in transactions with The Urban Pup are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, The Urban Pup collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with The Urban Pup. The Urban Pup does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

The Urban Pup may collect statistics about the behavior of visitors to its websites. The Urban Pup may display this information publicly or provide it to others. However, The Urban Pup does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

The Urban Pup discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on The Urban Pup’s behalf or to provide services available at The Urban Pup’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using The Urban Pup’s websites, you consent to the transfer of such information to them. The Urban Pup will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, The Urban Pup discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when The Urban Pup believes in good faith that disclosure is reasonably necessary to protect the property or rights of The Urban Pup, third parties or the public at large. If you are a registered user of an The Urban Pup website and have supplied your email address, The Urban Pup may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with The Urban Pup and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. The Urban Pup takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. The Urban Pup uses cookies to help The Urban Pup identify and track visitors, their usage of The Urban Pup website, and their website access preferences. The Urban Pup visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using The Urban Pup’s websites, with the drawback that certain features of The Urban Pup’s websites may not function properly without the aid of cookies.

Business Transfers

If The Urban Pup, or substantially all of its assets, were acquired, or in the unlikely event that The Urban Pup goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of The Urban Pup may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, The Urban Pup may change its Privacy Policy from time to time, and in The Urban Pup’s sole discretion. The Urban Pup encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a theurbanpup.ie account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Personal Data Access Request

Our Supplies Online Shop

We use a a tool called “Woocommerce” to power our online Supplies shop. We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

The Urban Pup Privacy Policy