Daycare Terms and Conditions
All dogs that attend The Urban Pup must first undergo a daycare suitability assessment.
All dogs must attend daycare for at least one half day every 1-3 weeks (the variance in 1-3 weeks depends on the individual dog and this is at staff discretion). This assures a steady routine for daycare regulars and avoids unnecessary stress caused by dogs who rarely attend. Dogs who have been away from daycare for longer than a period of 3 weeks must have a two hour daycare suitability assessment rebooked in advance to assure a smooth and slow transition back into daycare.
All dogs who attend daycare MUST wear a regular flat collar.
All dogs must be walked in and out of our facility on lead and must remain on lead at all times.
Only dogs considered to be well socialised, who enjoy the company of other dogs and people, are suitable for joining our daycare.
Please note that not all dogs are suitable.
Dogs with certain behavioural or aggression issues will not be accepted.
All male dogs over the age of 6-9 months must be neutered. (This is at staff’s discretion and depends on each individual dog’s hormone changes and behaviour)
Female dogs who come into season will not be able to attend daycare for the duration of their season (2-4 weeks).
All dogs accepted must have an up-to-date vaccination certificate including kennel cough. It is the owner’s responsibility to keep these up-to-date.
In the unlikely event of your dog being involved in an accident or in an emergency, we will take your dog to Briarhill Veterinary Clinic. All vet bills are down to the sole responsibility of the owner and The Urban Pup Ltd. are not responsible.
Daycare payments must be kept up-to-date and be paid in full before the end of each week. The only exception to this rule is for owners who pay monthly in advance. If no payment is received, The Urban Pup reserve the right to refuse your dog and will contact you to inform you of this.
The Urban Pup will not accept responsibility for the death, injury or illness of your dog. You are strongly advised to insure your pet for all eventualities.
The Urban Pup reserves the right to refuse, or terminate the contract of any dog or owner who displays aggressive, destructive or unreasonable behaviour.